Shell Vacations Hospitality recently named the winner of its annual competition for the top management team within its company.
Under the leadership of Chris Breed, CHA, RRP and General Manager, the Desert Rose Resort in Las Vegas, Nevada, was honored with Shell Vacations Hospitality’s Management Team Appreciation Award, the most prestigious recognition given to any of the management teams at the 19 resorts managed by the leading management organization.
According to Susan C. Kelley, CHA and President of Shell Vacations Hospitality, “In 2007, the Desert Rose Resort ended the year close to a million dollars over budgeted rental revenue! The resort’s overall improvement in every aspect of its operation - to include levels of cleanliness and customer service - has been nothing short of phenomenal, even though they were in the midst of construction for most of the year! Chris Breed has done an amazing job of selecting the right managers for each department, which has had an impact on all criteria used to judge for this award.”
The winning management team is chosen based on internal comment card scores, exchange company ratings, results from employee surveys, and compliance with internal Shell Vacations Hospitality standards. The Desert Rose Resort is a RCI Gold Crown property and was honored with an award from ARDA for its conversion work in transforming an existing hotel property to vacation ownership units.
Breed, who has been with the Desert Rose Resort since 2005, previously served as General Manager for five years at the Holua Resort at Mauna Loa Village on the Big Island of Hawaii s. She has been with Shell Vacations for 20 years and represents her property with the Nevada Hotel & Lodging Association. Breed manages a team of nearly 100 full and part-time resort professionals at the property, located on Duke Ellington Way in Las Vegas.
Added Breed, “It was extremely challenging to run a hospitality property undergoing renovation. That makes us even more proud to have been recognized with this award. Everyone working together made this happen. One of the things I most enjoy about working with Shell Vacations Hospitality is that it is truly a team environment. When we opened this resort, we had a lot of support from our sister properties. If we need any kind of help or advice, we have the staff of 19 properties who are always glad to come and assist us.”
Breed’s management team includes: Greg Torres, Assistant General Manager; Viki Van Guilder, Controller; Denise Polsfut, Director of Sales; Sarah Marie Vergara, Sales Manager; Nema Vibbard, Human Resources Manager; Tom Price, Guest Services Manager; James Platt, Chief Engineer; Kelly Gilchrist, Revenue Manager; and Tricia Fears, Owner Services and Revenue Manager, New members to the team include Esther Hayes, Executive Housekeeper and Quintin Ward, Director of Safety and Security.
Michael Miller, Regional VP of Shell Vacations Hospitality added more praise. “This is a resort team with real heart. They are a group of caring, committed, dedicated professional hoteliers who strive for success everyday and care deeply about every employee and resort guest.”
Known as the Hawthorn Suites when Shell Vacations initially acquired the hotel in 2004, the three-story property contained hotel rooms in four buildings.
In January 2005, Shell Vacations Hospitality took over the management and renovations to the first building were completed that June. By the end of 2007, the final building had been totally renovated, resulting in 284 one- and two-bedroom luxury suites with full kitchens, plus a total lobby renovation, a new state-of-the-art fitness center and a new pool area. Supported by more than 1,600 hospitality professionals and consistently rated in the nation’s Top 50 Management companies, Shell Vacations Hospitality is the management arm for Shell Vacations and handles all resort management responsibilities.
The company has been recognized in the resort and hotel industry as a premier hospitality organization. http://www.shellvacationshospitality.com/
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